When was the last time you had to worry about who to send your broken strapping tools to for repair? Were you able to call the vendor that sold it to you to
ask for help or had they washed their hands of you when they shipped you your product and you cut the check for the total?
If we're going to sell it to you, we believe we should be there every step of the way. And that includes providing packaging equipment installation, service, strapping tool repairs, and parts on all the packaging tools and equipment that we sell. Our manufacturer-trained and certified technicians have years of experience in servicing major brands of hand tools and packaging equipment.
The way our customers feel about us is important. To us, the more we can help you to succeed, the more likely you will be to want to continue working with us. It’s not about nickels and dimes. Your time is more valuable than that. You want a fast response and a dedicated team: a company that knows what the heck it's doing. You want a relationship. Don't worry: we've got your back.
Just as you would expect your new in-home appliances to be installed and serviced by a trained professional, we ensure that all the stretch or strapping equipment we sell is installed by our very own factory-trained and fully certified technicians to the full specifications of the manufacturer. And we don't stop there: we ensure that our work meets your final approval because you're the one who will be living with the equipment after we leave the building.
We also require that our knowledgable staff performs training sessions both during and after the installation of your equipment because it is critical to us that your operators are trained and familiar with proper procedures and safety guidelines for any equipment that we represent.
Using any new product will always come with some degree of learning curve. And that's where we come in: we're looking to make that learning curve as easy as possible to navigate. We always ensure we provide operation manuals and customized training programs.
We also offer additional value-added services that most other suppliers don't:
You can trust IPS Packaging to provide fast, reliable service & repair work. Minimizing your down town and keeping your operation running smoothly
When you buy a car, you always make sure to keep up a regular preventative maintenance routine, as recommended by the dealership and the car's manufacturer.
Why? Because you're looking to extend the life of your car and save money on the hugely costly repairs that come from not performing this routine, preventative mainentance regime. So, why should it be any different with the packaging tools and equipment in your facility? That equipment that is the basis of your livelihood.
You wouldn't use the wrong parts on a your car when something started going wrong, so why would you want to get parts for your tools and equipment that wasn't right? The fact of the matter is that you want original or specific packaging OEM replacement parts when it comes to making sure you're running at optimal performance.
With a fully stocked tool department and a dedicated and highly knowledgeable Parts Specialist on staff, you know you'll have access to the right parts, right when you need them.
We are a leader in strapping tools and parts: we can provide you with polypropylene and polyester strapping tools, as well as steel strapping tools, from the top manufacturers in the industry, including Signode tools, Fromm tools, and Columbia tools.
With access to both strapping sealers and strapping tensioners, we have become an industry-leading distributor of high quality strapping tools and parts. And we don't just focus on the manual tools: our knowledge team also understands and can assist with getting you pneumatic strapping tools or with automating your strapping operation with the right strapping equipment.
Because of our intensive focus on strapping tools and our dedication to our customers, we carry hundreds of replacement parts from the most respected manufacturers in the industry. And we have the detailed schematics that ensure we are getting you the right part that you need, meaning there isn't a need to scrap the whole tool when just one part has gone bad.
When you send your strapping tools to our tool repair facility, we will diagnose the problem and provide you with a detailed repair estimate. Once approved, all repairs will be comleted within 48 hours of that recieved approval status.
And it's not just about fixing the one broken thing. Each repair includes guaranteed workmanship and a complete cleaning, as well as a guaranteed "return to factory adjustments" utilizing only OEM parts.
Our technicians perform thorough testing to ensure proper performance.
We've given you the basics. And you know we're not like other suppliers. The relationship doesn't end when you pay the bill. We're there with you every step of the way. Because we believe customers are family. And family always has your back. Let us know how we can work together to make your life easier.
Just give us the OK by filling out the form below.