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#PACKAGINGKNOWLEDGE
TOTAL PACKAGING TOOL, PARTS, REPAIR AND SERVICE GUIDE

Does your current vendor have the tools and parts for on- and off-site repairs and service? If not, then maybe it's time to rethink your vendor choice.
Because we don't believe the relationship should end when the invoice is paid.

WE'RE ADAMENT: YOUR VENDOR SHOULD ALWAYS HAVE YOUR BACK

When was the last time you had to worry about who to send your broken strapping tools to for repair? Were you able to call the vendor that sold it to you to
ask for help or had they washed their hands of you when they shipped you your product and you cut the check for the total? 

If we're going to sell it to you, we believe we should be there every step of the way. And that includes providing packaging equipment installation, service, strapping tool repairs, and parts on all the packaging tools and equipment that we sell. Our manufacturer-trained and certified technicians have years of experience in servicing major brands of hand tools and packaging equipment.

The way our customers feel about us is important. To us, the more we can help you to succeed, the more likely you will be to want to continue working with us.  It’s not about nickels and dimes.  Your time is more valuable than that.  You want a fast response and a dedicated team: a company that knows what the heck it's doing. You want a relationship. Don't worry: we've got your back.


INSTALLATION AND TRAINING

It's not just about selling you something and wishing you well; our certified Product Specialists
will help install the equipment at your facility and train your staff in proper operations.

Packaging Equipment Installation and Training:
The First Two Essential Elements for Success

Just as you would expect your new in-home appliances to be installed and serviced by a trained professional, we ensure that all the stretch or strapping equipment we sell is installed by our very own factory-trained and fully certified technicians to the full specifications of the manufacturer. And we don't stop there: we ensure that our work meets your final approval because you're the one who will be living with the equipment after we leave the building.

We also require that our knowledgable staff performs training sessions both during and after the installation of your equipment because it is critical to us that your operators are trained and familiar with proper procedures and safety guidelines for any equipment that we represent.


Installation and On-Site Training

Using any new product will always come with some degree of learning curve. And that's where we come in: we're looking to make that learning curve as easy as possible to navigate. We always ensure we provide operation manuals and customized training programs.

  • Operation manuals are machine-specific and provide details about machine function, maintenance, purchased component documentation, safety and operating procedures.
  • On-site training sessions are meant to help your team increase machine productivity and operator efficiency, while reducing maintenance costs.
  • We only send factory-trained technicians to work in your facility to help you achieve your business goals is knowledgeable and can handle the installations from start to finish.
Value-Added Service Offerings to Start Strong

We also offer additional value-added services that most other suppliers don't:

  • Training: Once we leave your site, we want to make sure that your operators are up for the challenge, which means that we provide thorough and proper training during and after your installation for worry-free operation and maximum safety procedures.
  • Priority Service: We stand behind our customers and vow to support your equipment for the lifecycle of the machinery. When you have an established relationship with us, you will always be given priority service. 
  • Emergency Service: You may not run on a regular day shift schedule, so why should we? We maintain an emergency toll-free number for customers to call any time for technical help or to have a technician dispatched.
 

We believe in prompt, professional service to maximize your investment and minimize your downtime. 

PREVENTATIVE MAINTENANCE

You make sure that your car is serviced regularly to avoid breaking down on the side of the road with all your kids and a car full of luggage on your way to that dream vacation, don't you?

What's the best way to avoid costly surprises?
Prevent them.

We offer full preventative maintenance programs.When you buy a car, you always make sure to keep up a regular preventative maintenance routine, as recommended by the dealership and the car's manufacturer.

  • Every 3,000 to 5,000 miles, you get your oil changed.
  • Every 30,000 miles, you check and replace your spark plugs.
  • Every 50,000 miles, you make sure to check brakes, belts, engine components, and more.

Why? Because you're looking to extend the life of your car and save money on the hugely costly repairs that come from not performing this routine, preventative mainentance regime. So, why should it be any different with the packaging tools and equipment in your facility? That equipment that is the basis of your livelihood.

Our Planned Maintenance Program is designed to focus on three main areas:
  • Semi-Automatic Equipment: If you have semi-automatic equipment on-site, our Planned Maintenance Program will include two technician visits during the first year. During these visits, your equipment is thoroughly inspected and adjustments, if needed, are made to assure safe and proper operation.
  • Automatic Equipment: For automatic equipment, our Planned Maintenance Program will include one technician visit each quarter for the first year following installation. The quarterly visits include the same protocol as the sem-automatic visits, including a thorough inspection and all necessary adjustments to ensure appropriate operation.
  • Annual Programs:  In addition to our standard Planned Maintenance Program, we also offer an Annual Maintenance Program which features all the same benefits of the regular program, but on a yearly basis with a fixed rate, for as long as you keep your equipment. 

DEDICATED PARTS DEPARTMENT

We provide a dedicated parts department that can supply you with the parts that you need for a speedy repair. And we also offer detailed schematics to make your repairs easier.

A full inventory of strapping parts help us pinpoint the problem to get you back up and running.
Reducing your downtime by providing you the right parts, on time

You wouldn't use the wrong parts on a your car when something started going wrong, so why would you want to get parts for your tools and equipment that wasn't right? The fact of the matter is that you want original or specific packaging OEM replacement parts when it comes to making sure you're running at optimal performance.

With a fully stocked tool department and a dedicated and highly knowledgeable Parts Specialist on staff, you know you'll have access to the right parts, right when you need them.

  • Parts Selection: We offer a complete selection of original, OEM parts for all major tools and equipment.
  • Schematics: We will provide you with clear, informative schematics to make your repair job quick and easy.



We know strapping tools.

We are a leader in strapping tools and parts: we can provide you with polypropylene and polyester strapping tools, as well as steel strapping tools, from the top manufacturers in the industry, including Signode tools, Fromm tools, and Columbia tools.

With access to both strapping sealers and strapping tensioners, we have become an industry-leading distributor of high quality strapping tools and parts. And we don't just focus on the manual tools: our knowledge team also understands and can assist with getting you pneumatic strapping tools or with automating your strapping operation with the right strapping equipment.

Because of our intensive focus on strapping tools and our dedication to our customers, we carry hundreds of replacement parts from the most respected manufacturers in the industry. And we have the detailed schematics that ensure we are getting you the right part that you need, meaning there isn't a need to scrap the whole tool when just one part has gone bad.

Complete schematics of strapping tools help us to pinpoint the problem without having to scrap the whole tool for one bad part.

IN-HOUSE REPAIR CENTER

With an in-house repair center that can test and repair all major strapping tools, you can rest assured that you are getting a quality repair from a reliable and trusted professional.

Our goal is to provide you quality repairs while reducing downtime.

When you send your strapping tools to our tool repair facility, we will diagnose the problem and provide you with a detailed repair estimate. Once approved, all repairs will be comleted within 48 hours of that recieved approval status.

And it's not just about fixing the one broken thing. Each repair includes guaranteed workmanship and a complete cleaning, as well as a guaranteed "return to factory adjustments" utilizing only OEM parts.

Our technicians perform thorough testing to ensure proper performance.

All tools receive a comprehensive service check.
  • Clean exterior of every tool
  • Each tool is completely tested before and after repair
  • Old parts returned with the repaired tool
  • Clean and lubricate all moving parts
  • Test seal joint returned with each tool
Solutions
  • Standard repair turnaround time of 24 - 72 hours
  • Minimized downtime
  • Stocked parts for all major strapping tools
  • Factory-trained and certified Technicians

Whether its a manual or pnuematic tool, we have the knowledge and expertise to service it.

 

READY TO DIVE DEEPER?

We've given you the basics. And you know we're not like other suppliers. The relationship doesn't end when you pay the bill. We're there with you every step of the way. Because we believe customers are family. And family always has your back. Let us know how we can work together to make your life easier.